Selecting the correct country allows us to consult to forwarder in our country,and calculate the most appropriate shipping cost and taxes.

We currently deliver to all ove the world,just need you to provide the recipient's name, address, phone number, and postal code.

No, we do not require customers to set up an account to place an order and currently do not offer the facility to create an account.

We offer door-to-door service as long as you pay the agreed shipping fee between us.

Mattress and bedding items packed with plastic film and cardboard boxes,then they will be packed into wooden pallet for safe transportation. If your item is damaged on arrival, please get in touch.

We are not currently able to offer gift wrapping.

If you wish to make any changes to your order before it’s despatched, please email our sales operations team info@norrkopings.com

Our mattress is proudly made in China. If a particular size is out of stock, we will work around the clock for you. Sometimes this leads to a slight delay in delivery. To ensure you know when to expect your items, one of our team will let you know the lead time.

Our mattress and bedding items are made in China, and we carry stock of all the main sizes. However, a specific size may need to be ordered for you, so it can take longer to arrive. In this situation, our team will always advise you as soon as they receive your order and it’s ready for despatch. If your item is urgent, please add a note in the comments box when you place your order,or contact us directly via email.

Once you have placed your order, you will receive an order confirmation email immediately. Following this email, within 1-3 days, depending on the day the order has been placed, you will receive confirmation your order is being processed, and we will contact you to advise a despatch date. If you have any questions about your order, please email or phone our team.

Once you have placed your order, you will receive an order confirmation. We will be happy to send you an invoice, please email us info@norrkopings.com

We want you to be delighted with your purchase, but if you are not, you can return or exchange an item within 14 days of receipt, provided the products are returned complete, in perfect condition, unused and with their original packaging (unless faulty or misdescribed),and the return shipping cost will be borne by you. Unfortunately, we cannot accept returns on made to order items (unless faulty or misdescribed).

To return or exchange an item bought online, please email info@norrkopings.com with your order number, and we will email details about how to return it. Please return your item within 14 days of letting us know.

We aim to process refunds 3-5 days after receipt of the goods. If you have not received your refund confirmation within 7 days, please get in touch.

No, unfortunately, we cannot accept online returns to our stores.

You can arrange an exchange by contacting our team.

We accept all bank T/T, major credit cards,paypal,moneygram,west union,etc.

The sales operations team are based in the China and operates Monday to Sunday 9:00 am to 22:00 pm .You may also please contact us via phone +86 13989452306, email info@norrkopings.com or use our live chat on the website. Our team is available Monday to Sunday 10:00 am-22:00 pm.

We take customer data very seriously. All online orders are handled directly by the Shopify. This includes processing, order fulfilment, despatch and returns.You can completely trust Shopify and PayPal.If you have any questions on order, please don’t hesitate to contact us.